Frequently Asked Questions

We offer flexible cancellation policies. Cancel up to 30 days before departure for a full refund. Cancellations 15-29 days before receive 50% refund. Within 14 days, the booking is non-refundable. Travel insurance is highly recommended for added protection.

International flights are typically not included unless specifically stated in the tour inclusions. This gives you flexibility to book flights from your preferred departure city and earn your own airline miles. We can assist with flight recommendations if needed.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. For tours over $3,000, we offer flexible payment plans with a 25% deposit to secure your booking and the remainder due 60 days before departure.

While not mandatory, we strongly recommend comprehensive travel insurance that covers trip cancellation, medical emergencies, and evacuation. We can recommend trusted insurance partners who specialize in adventure travel coverage.

Our group sizes vary by tour type. Most cultural and adventure tours have 8-15 travelers to ensure personalized experiences. Private and luxury tours can be arranged for couples or families. The exact group size is listed on each tour page.

Absolutely! We offer private and customized tours that can be tailored to your preferences. Contact our travel specialists to discuss your ideal itinerary, dates, and budget. We'll create a bespoke experience just for you.

After booking, you'll receive a detailed packing list specific to your destination and activities. Generally, we recommend comfortable walking shoes, weather-appropriate clothing, necessary medications, and copies of important documents. Travel light - most tours have luggage weight limits.

Yes! Many of our guests are solo travelers. Our group tours are a great way to meet like-minded adventurers from around the world. Single room supplements are available if you prefer private accommodation, or we can pair you with another solo traveler of the same gender.

Fitness requirements vary by tour. Each tour page includes a difficulty rating and physical requirements. Our team is happy to discuss specific tours and help you find one that matches your fitness level. Some tours offer alternatives for challenging activities.

In the rare event we cancel a tour, you'll receive a full refund or the option to transfer to alternative dates or tours at no extra cost. We'll notify you as early as possible and assist with any rebooking needs.

Definitely! Many travelers extend their adventures. We can help arrange pre or post-tour accommodation, transfers, and additional experiences. Just let us know your plans when booking or contact us to modify an existing booking.